Looking to cancel your Stitch Fix subscription but not sure where to start? Whether you’re taking a break, trying another service, or just no longer interested, this guide has you covered. It explains every available method to cancel your subscription, including steps for doing so through the website, mobile app, phone, email, and live chat. You’ll also get insights into Stitch Fix policies, refund options, and alternatives worth trying if you want a change.
Can You Cancel Stitch Fix Anytime?
Yes, Stitch Fix allows customers to cancel their subscription at any time without penalties. This flexibility comes from their non-contract approach, which means you aren’t locked into any long-term commitment. To avoid being charged for another Fix, you must cancel before your next order is processed. Canceling your subscription doesn’t delete your style profile or order history, and Stitch Fix gives you the ability to pause, skip, or permanently stop future Fixes whenever you choose.
Things to Know Before Canceling Stitch Fix
Before you finalize your cancellation, it’s important to understand what happens next. When you cancel, your account remains active, and Stitch Fix saves your style preferences, past Fixes, and feedback. If you’ve purchased a Styling Pass, which is a $49 fee for unlimited styling throughout the year, canceling your subscription does not refund that payment. If your next Fix is already scheduled, you should cancel at least 48 hours in advance to avoid any charges. For those who have been billed but not received their shipment, contacting customer service for a refund request is an option.
How To Cancel Stitch Fix From the Website
Canceling through the Stitch Fix website is one of the quickest and most straightforward ways to stop your subscription. First, log into your account from a desktop browser. Then head to the Account section and find the Fix Frequency Settings. You’ll see the option to manage or stop your Fixes. Follow the prompts to confirm your cancellation. A confirmation email will be sent to you once the process is complete. It’s a good idea to save a screenshot or copy of this email in case any issues arise later. The entire process typically takes just a few minutes, and your cancellation will be effective immediately if it’s completed before your next Fix is styled.
How To Cancel Stitch Fix Using the Mobile App
If you prefer using your phone, the Stitch Fix mobile app provides an easy alternative. Open the app on your iOS or Android device, then access your account settings. Navigate to the Fix Frequency section and select the option to stop receiving automatic shipments. After confirming the change, your subscription will be canceled. Some users experience occasional glitches with the app, such as login issues or syncing delays. If you encounter these problems, try reinstalling the app or switching to a desktop browser to complete the cancellation.
How To Cancel Stitch Fix Via Email
You also have the option to cancel your subscription by emailing Stitch Fix support. To do this, send an email to the customer service team requesting cancellation. Include your full name and the email associated with your account to help them locate your profile quickly. Be clear and direct in your message, and make sure the subject line states your intention to cancel. Most customers receive a response within one or two business days. Always check your spam or promotions folder in case the confirmation email is filtered. Keeping a copy of your message and the response can be useful for your records.
How To Cancel Stitch Fix Over the Phone
Calling Stitch Fix is a great option if you’d rather speak with someone directly. Customer service is available at 1-844-386-3850. The best time to call is during weekday mornings when hold times are generally shorter. Before you call, have your full name and account email ready. You might be asked why you’re canceling, but you are not required to provide a reason. A simple explanation along the lines of “I’d like to cancel my Stitch Fix subscription” will do. The representative will confirm the cancellation while you’re on the call and usually send a follow-up email as well.
How To Cancel Your Stitch Fix Subscription via Live Web Chat
If you’d rather not call or wait for an email reply, using Stitch Fix’s live chat is a fast and convenient option. Visit the Help Center and look for the Live Chat feature. A representative will join the chat and assist with your cancellation. All you need to do is type that you want to cancel your subscription, and they’ll guide you through the necessary steps. This service is generally available during business hours and may involve a short wait in a queue. Once finished, you’ll receive confirmation within the chat and can save a copy of the transcript for your records. This method works well if you’re traveling or need assistance without making a phone call.
How To Pause or Skip Stitch Fix Instead of Canceling
If you’re unsure about permanently ending your subscription, you can choose to pause your deliveries instead. Pausing allows you to take a break while keeping your style profile and benefits intact. To pause, log into your account and go to the Fix Frequency Settings. There, you’ll find the option to pause your Fixes for one, two, or three months. During this period, no Fixes will be styled or shipped. Once you’re ready to resume, simply return to the settings and reactivate your subscription without starting from scratch.
How To Reactivate Your Stitch Fix Account
Reactivating your Stitch Fix account is a simple process if you decide to come back after canceling. Start by logging into your account. Then navigate to the Fix Frequency section and click on the option to restart your Fixes or create a new schedule. Stitch Fix retains your style profile, past feedback, and purchase history, so there’s no need to retake the style quiz or rebuild your account. You can pick up right where you left off.
Best Alternatives to Stitch Fix
If you’re looking for something different, there are several services that offer a fresh take on personal styling. Wantable is one of the most customizable alternatives, offering fashion and fitness edits tailored to your preferences. It charges a $20 styling fee, and you only pay for the items you keep. Trunk Club was once a top choice for high-end shoppers, though it has now been discontinued. Nuuly provides a unique clothing rental experience for $98 per month, ideal for people who want variety without commitment. ThredUp is another solid option, known for its Goody Boxes filled with secondhand fashion at lower prices. A small $10 deposit is required, which goes toward any item you decide to keep.
Consider the experience of a customer named Ashley who tried both Stitch Fix and Nuuly. While Stitch Fix was convenient, she ultimately preferred Nuuly for its eco-friendly approach and the ability to rent premium clothing instead of buying. If you enjoy organizing your own wardrobe, tools like Smart Closet and outfit planners can also help you stay stylish without subscribing to a box service.
How to Cancel Stitch Fix Quick Reference Table
| Method | Time Required | Confirmation Type | Best For | Important Notes |
|---|---|---|---|---|
| Website | 2–3 minutes | Email confirmation | Most users with desktop access | Immediate cancellation via account settings |
| Mobile App | 2–5 minutes | In-app + Email | On-the-go users | App glitches may occur on outdated devices |
| 1–2 business days | Email reply | Non-urgent cancellations | Include full name & email for faster help | |
| Phone Call | 5–10 minutes | Verbal + Email | Urgent or last-minute fixes | Call during business hours for faster response |
| Live Chat | 3–6 minutes | Chat transcript/email | People who want written proof |
FAQs
Can I Cancel My Stitch Fix Subscription Anytime?
Yes, Stitch Fix lets you cancel at any time. There’s no long-term commitment or cancellation fee. Just be sure to cancel before your next Fix is styled or shipped, or you may still be charged the $20 styling fee.
How Do I Cancel My Stitch Fix Account?
To cancel, log into your Stitch Fix account either on the website or the mobile app. From there, navigate to your account settings and look for the section that manages Fix frequency. Follow the prompts to stop automatic deliveries. If you prefer speaking with someone, you can contact Stitch Fix by phone, email, or live chat to request cancellation directly.
Will I Be Charged If I Cancel After My Fix Is Styled?
Yes, once your Fix is styled, the $20 styling fee is applied to your account. Canceling after that point won’t prevent the charge, even if the box hasn’t shipped yet. Timing is key if you want to avoid the fee.
What Is Stitch Fix’s Customer Service Phone Number?
You can reach Stitch Fix support at 1-844-386-3850. Calling earlier in the day during the workweek usually results in shorter wait times.
Where Do I Email Stitch Fix to Cancel My Subscription?
To cancel via email, send a message to hello@stitchfix.com. Be sure to include your full name, the email address associated with your account, and a clear statement asking for cancellation. This method typically takes one to two business days for a reply.
Can I Pause My Stitch Fix Subscription Instead of Canceling?
Yes, if you’re not quite ready to cancel, you can pause or skip upcoming Fixes through your account settings. This is a helpful option if you just need a break or want to delay your next box without deleting your profile.
Will Canceling Delete My Style Profile or Order History?
No, your account information including your style profile, past feedback, and order history remains saved even after you cancel. You can reactivate your subscription later and pick up where you left off.
Do I Get a Refund If I Cancel My Styling Pass?
Unfortunately, no. The Styling Pass is a non-refundable $49 fee that grants unlimited styling for a set period. Canceling your subscription does not trigger a refund for the pass.
How Long Does It Take for Cancellation to Be Confirmed?
If you cancel through the website or app, the change is usually instant. When canceling by email or phone, it might take up to two business days. Stitch Fix typically sends a confirmation message once the process is complete, so check your inbox for final verification.
Can I Still Use Gift Cards After Canceling My Subscription?
Yes, your Stitch Fix gift card balance remains valid even after you cancel your subscription. You can use any remaining funds for shopping or if you decide to reactivate your account in the future.
Conclusion
Canceling Stitch Fix is a straightforward process that gives you full control over your subscription. Whether you go through the website, mobile app, email, phone, or chat, be sure to complete the cancellation before your next Fix is styled to avoid unwanted charges. For those who are on the fence, pausing your deliveries is a great option that preserves your preferences and styling pass. Always look for confirmation after canceling and keep it for your records.
If you’re ready to explore new styling options, alternatives like Wantable, Nuuly, and ThredUp offer fresh approaches tailored to different needs and budgets. Whatever your next step, this guide has helped make your decision smoother and more informed. If policies change or new features are added, make sure to stay updated so you can manage your Stitch Fix account with confidence.
Jhon AJS is a tech enthusiast and author at Tech Dimen, where he explores the latest trends in technology and TV dimensions. With a passion for simplifying complex topics, Jhon aims to make tech accessible and engaging for readers of all levels.
